Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

§ 1. Product information and condition

What is an outlet store and why are the prices lower?

BMP Outlet sells original equipment with discounts of up to −70%. These are products with damaged packaging, customer returns, excess stock, display models, and equipment with cosmetic defects. The equipment is original, comes from official manufacturers, and is fully functional, unless otherwise stated in the product description.

Are the products new or used?

The store primarily offers equipment that has not been used for a long time: customer returns, excess stock, and display models.

What do the product condition labels mean?

  • Damaged packaging — the product is new; only the outer packaging is damaged.
  • Customer return / signs of use — the product may have minor signs of use.
  • Display model — the product was displayed in a store; it is fully functional.
  • Discounted (cosmetic defect) — the product has a described cosmetic defect that does not affect its functionality.

Can I see photos of the specific item?

For many items, we provide photos of the actual product item.

Are the products covered by warranty?

Yes. All products are covered by consumer protection rights in accordance with applicable law.

§ 2. Orders and payments

How to place an order?

Add the selected product to the cart, proceed to the checkout process, provide the required information, and confirm the order. An order confirmation will be sent to the e-mail address provided during the order placement.

What payment methods are available?

  • Bank transfer
  • Payment card (Visa / Mastercard / Maestro)
  • Cash on delivery
  • For B2B customers — payment based on a VAT invoice

Does the store offer wholesale (B2B) sales?

Yes. The store offers pallet sales, excess stock, and wholesale prices. To establish cooperation, please send a message to bmpgroup.eu@gmail.com with the subject: „B2B".

§ 3. Delivery

Where is delivery made?

The store delivers within Poland and to countries of the European Union. The following courier companies and logistics operators are supported:

  • DHL
  • DPD
  • InPost (Paczkomat / Parcel Locker)
  • Poczta Polska

Is personal collection possible?

Yes. Personal collection is possible from the warehouse in Sosnowiec (ul. Stanisława Mikołajczyka 23a) after arranging an appointment.

How much does delivery cost?

The delivery cost depends on the chosen carrier and the destination country and is displayed during the order placement process. For orders above a certain amount, free delivery applies.

§ 4. Returns and complaints

Can I return purchased goods?

Yes. Consumers have the right to withdraw from a distance contract without giving a reason within 14 days from the date of receipt of the shipment.

What to do if the product has a defect not reported in the description?

In such a case, a complaint should be submitted by sending a message with photographic documentation to bmpgroup.eu@gmail.com. The complaint will be processed within 14 days of its receipt.

What to do if the shipment arrived damaged?

If damage to the shipment is found, you should:

  • immediately photograph the outer packaging and the contents of the shipment,
  • draw up a damage report in the presence of the courier,
  • send the documentation along with a description of the event to bmpgroup.eu@gmail.com.

§ 5. Contact

If you have not found an answer to your question, please contact us: