Online Store Terms and Conditions

Online Store Regulations

BMP Outlet Online Store Regulations

§ 1. General Provisions

1. These Regulations define the rules for using the BMP Outlet online store, available at bmpoutlet.eu (hereinafter: "Store"), as well as the terms and conditions for concluding and performing sales contracts through the Store.

2. The owner of the Store and the Seller is:

"BUSINESS MARKETPLACE GROUP EUROPA" Sp. z o.o.
Registered office address: 01-473 Warsaw, ul. Henryka Dobrzańskiego „Hubala" nr 22D, Poland
KRS: 0001228088  ·  NIP: 5223367467  ·  REGON: 544211626  ·  VAT EU: PL5223367467
(hereinafter: "Seller")

3. Seller's contact details:

4. By using the Store, the Buyer confirms that they have read these Regulations and accept their provisions.

§ 2. Definitions

1. Buyer — a natural person (consumer), legal person, or organizational unit without legal personality, placing an order in the Store.

2. Consumer — a natural person concluding a contract with the Seller not directly related to their business or professional activity.

3. Entrepreneur (B2B) — a Buyer concluding a contract as part of their business activity (wholesale purchases, pallets).

4. Goods — movable property presented in the Store; mainly equipment from the outlet category.

5. Order — a declaration of will by the Buyer aimed at concluding a sales contract.

§ 3. Technical Requirements

1. To use the Store, the following are necessary: a device with Internet access, an up-to-date web browser, and an active email address.

2. The Seller is not responsible for interruptions in the operation of the Store resulting from technical problems on the part of the Buyer or the internet service provider.

§ 4. Placing Orders

1. Orders can be placed 24 hours a day, 7 days a week, via the Store's website.

2. To place an order, the Buyer:

  • selects Goods and adds them to the cart,
  • provides delivery and payment details,
  • chooses the delivery method and payment method,
  • confirms the order by clicking the "Order with obligation to pay" button.

3. The Seller sends an order confirmation to the Buyer's email address. The contract is considered concluded when the Buyer receives this confirmation.

4. Due to the specific nature of outlet assortment, most Goods are available in single units. In case of unavailability of selected Goods, the Seller immediately informs the Buyer and refunds the payment made.

§ 5. Prices and Payments

1. All prices in the Store are given in the currency chosen by the Buyer (EUR / PLN) and are gross prices (include VAT).

2. Next to the selling price, the Store may display the suggested retail price (RRP) and the lowest price from the last 30 days (in accordance with the Omnibus Directive).

3. Available payment methods:

  • bank transfer to the Seller's account:
    • PLN: 54 1020 4900 0000 8002 3878 1090 (PKO BP)
    • EUR: 64 1020 4900 0000 8202 3878 1103 (PKO BP)
  • online payment by credit card (Visa / Mastercard / Maestro),
  • cash on delivery (if available),
  • for Entrepreneurs (B2B) — based on individual arrangements and issued invoice.

4. The price of the Goods does not include delivery costs, which are added at the stage of placing the order.

§ 6. Condition of Goods (Outlet)

1. The Store specializes in selling equipment from the outlet category. This includes, in particular:

  • goods in damaged packaging,
  • goods showing signs of use,
  • customer returns,
  • excess stock,
  • display items,
  • equipment discounted due to cosmetic defects.

2. All Goods are original, come from official manufacturers, and are functional and fit for their intended use, unless the description of the specific Goods expressly states otherwise.

3. The condition of each Good is individually marked (condition label and description), and if necessary, supplemented with photos of the actual item.

4. The reduced price resulting from the condition of the Goods does not limit the Buyer-consumer's rights due to non-conformity of the Goods with the contract, with the exception of defects about which the Buyer was expressly informed before purchase.

§ 7. Delivery

1. Delivery is carried out within Poland and European Union countries via the following carriers: DHL, DPD, InPost (including Paczkomat), Poczta Polska.

2. Personal pickup is possible at the Seller's warehouse: Sosnowiec, ul. Stanisława Mikołajczyka 23a (after prior arrangement of the date).

3. Delivery times and costs are specified on the "Delivery" page and presented to the Buyer at the stage of placing the order.

4. Wholesale shipments (pallets, B2B orders) are agreed upon individually.

§ 8. Right of Withdrawal from the Contract (14 days)

1. A Buyer who is a Consumer has the right to withdraw from the contract without giving any reason within 14 days from the day of receiving the Goods.

2. To exercise this right, it is sufficient to send a relevant statement to the Seller (a sample form is available on the "Right of Withdrawal" page).

3. The Goods must be returned no later than 14 days from the date of submitting the withdrawal statement. The Seller will refund the payment within 14 days of receiving the statement.

4. Detailed rules for withdrawal from the contract are specified on the "Right of Withdrawal" page.

§ 9. Complaints and Non-conformity of Goods with the Contract

1. The Seller is obliged to deliver Goods free from defects, with the exception of defects about which the Buyer was informed before concluding the contract.

2. Complaints can be submitted electronically to: bmpgroup.eu@gmail.com, providing a description of the problem and the order number.

3. The Seller will process the complaint within 14 days of its receipt.

4. Detailed rules for the complaint procedure are specified on the "Returns and Complaints" page.

§ 10. Out-of-Court Dispute Resolution

1. The Consumer has the right to use out-of-court methods of complaint resolution and claim assertion.

2. The European Union's online dispute resolution (ODR) platform is available at: ec.europa.eu/consumers/odr.

§ 11. Personal Data Protection

The rules for processing Buyers' personal data are described in the Privacy Policy available in the Store.

§ 12. Final Provisions

1. In matters not regulated by these Regulations, the applicable provisions of Polish law and European Union law shall apply.

2. The Seller reserves the right to amend the Regulations for important reasons. For orders placed before the effective date of the changes, the version of the Regulations in force at the time of placing the order shall apply.

3. The Regulations are valid from the date of their publication in the Store.